Refund & Cancellation Policy

1. The terms for your order

3D Selection Software LLC provides AirSelect3D services to professional customers on the basis of an accepted quotation or other written agreement. This website does not take online orders or collect payments.

Before accepting a quotation, review its scope, payment schedule, delivery stages, duration and cancellation terms. Any renewal, notice period, treatment of completed work or refund entitlement must be assessed under that agreement and applicable law.

This policy explains how to contact us. It does not introduce a universal non-refundable fee, a new cancellation charge or a standard renewal commitment.

2. How to request cancellation

Email [email protected] from your usual business contact address. Include:

• Your company name and the name of the person making the request.
• The quotation, order or invoice reference, if available.
• The service or work you wish to cancel and your requested effective date.
• Any details needed to identify the agreement or explain a billing issue.

We will review the request against the agreed terms and applicable law and communicate the effective date and any consequences for work, access or payments. If your agreement specifies another valid notice channel, you may use that channel too.

A request to cancel future work or end a service does not by itself determine whether a payment is refundable; that depends on the agreed contract and any mandatory rights.

3. Refund requests & billing errors

To request a refund or report an incorrect or duplicate charge, contact [email protected] with the relevant invoice or payment reference and the reason for the request. Do not send full payment-card details.

Refund eligibility and the amount due depend on your accepted quotation or customer agreement, the services or work concerned and applicable law. We will explain the outcome and arrange any refund that is due through an appropriate agreed payment method.

Nothing in this policy removes a remedy available for non-performance, a defective service, an incorrect payment or another matter under mandatory law.

4. Custom development & services

Supplier integrations, custom development, migration, training and other project work may have individually agreed milestones and payment terms. The consequences of cancellation, including treatment of work already delivered or in progress, are governed by the relevant written agreement and applicable law.

Please raise a potential scope change or cancellation as soon as possible so that the remaining work and any contractual consequences can be reviewed.

5. Mandatory consumer & statutory rights

Our offers are intended for business customers acting for professional purposes. If you contract as a consumer and mandatory consumer-protection law applies, those rights remain in force.

For example, where EU/EEA rules on withdrawal from distance service contracts apply, a consumer generally has 14 days from conclusion of the contract to withdraw without giving a reason. The exact rules, required information and any lawful exceptions depend on the transaction and applicable national law.

Starting access to an ongoing digital service does not, by itself, remove a consumer’s withdrawal right. Where a consumer expressly requests services to begin during a withdrawal period, payment for services actually provided may be due only under the conditions permitted by law. Any loss of a withdrawal right requires the applicable legal conditions to be satisfied.

Any reimbursement required following a statutory withdrawal will be made within the deadline required by law, generally within 14 days of receiving the withdrawal notice. These statutory rules are separate from any commercial cancellation terms agreed for a business order.

6. Sending a statutory withdrawal notice

If you have a statutory withdrawal right, you can exercise it by sending us a clear statement that you wish to withdraw. You do not have to use specific wording. Send your notice to [email protected] or to 3D Selection Software LLC, 30 N Gould St, STE R, Sheridan, WY 82801, United States of America.

This wording is provided for transactions where a statutory withdrawal right applies; it does not create a separate withdrawal right for every business order.

7. Contact

All cancellation, refund and billing enquiries can be sent to [email protected]. For company and postal details, see Legal information.